Fulfillment Documentation Guide
Personal Delivery
Personal Delivery: Sending the Request Report/Confirm Address Email: This document outlines the first step in the process, sending an email to the patron near the point of request asking for address confirmation
Personal Delivery: User Address Confirmation and Mailing: This document shows patron confirmation and editing strategies for shipping addresses and outlines strategies for mailing and confirming address at the point of mailing
Training Materials
Chapter Scanning
Click and Collect
Click and Collect Documentation
Click and Collect booking page: www.libraries.rutgers.edu/click-and-collect
Other Reopening Workflows
Reopening Workflow for Hold Shelf Processing: This document outlines a process for sorting active hold shelf items for materials held in electronic format. IIS will send electronic access letters to patrons with requests in this category and Click and Collect instructions to patrons with standing requests of print-only materials.
Returns: Patron returns will be quarantined for five days (120 hours) before checkin. Patrons will be notified via signage that there will be a delay in checkins. Materials will be backdated when returned in Alma using the Backdating Returns After Quarantine workflow.
Course Reserves: With the exception of personal copies and materials on permanent reserves, print-only reserves should be returned to circulating collections if possible.
Block Limit: The block limit has been extended to $500 and users with fines of any amount are able to place holds for Click and Collect and personal delivery. Blocks over $500 should be used as an opportunity to remind patrons of missing checkouts, but should not prevent materials circulating.