Fulfillment Documentation Guide
ExLibris Links
This guide covers Ex Libris Alma and other shared documentation for fulfillment. This guide is organized around particular workflows in Alma. Ex Libris provides some orientation programs to help develop a general understanding of Alma:
Contact Us!
If you have any questions or suggestions for this guide, please contact the Fulfillment Working Group at
rul_fulfillment@libraries.rutgers.edu
Our internal documentation is available at
Your Alma Account
To access Alma, log in with your NetID at https://alma.libraries.rutgers.edu/
To register a new user for an Alma account, use the following procedures:
- For new fulfillment staff members, fill out the role request form for staff. There are two options for staff roles on this form, a regular role and an enhanced role that includes course reserves processing permissions. The Fulfillment Working Group representative should submit this form to the Ex Libris queue at exlibris@rutgers.libanswers.com
- For new student workers, fill out the role request form for student workers. This form will provide the circulation desk operator limited role for students. The student supervisor should submit this form as an RUL Help ticket to exlibris@rulhelp.rutgers.edu
Alma also has a sandbox for testing. To access the sandbox, use the url and logins posted to the fulfillment internal documentation site.
Monthly Updates
Ex Libris updates Alma monthly with developments suggested by the user community. Once per year, we vote as a library for enhancements in the coming year. The fulfillment participation in this process is mediated through the Fulfillment Working Group. To see a list of the recent enhancements to Alma, visit this page: https://knowledge.exlibrisgroup.com/Alma/Release_Notes
Beyond our yearly voting, Ex Libris frequently implements suggestions submitted by customers on the Idea Exchange: https://ideas.exlibrisgroup.com/
Anyone can submit suggestions on the Idea Exchange and vote on ideas that would help their workflow in Alma, so please feel free to participate actively on this platform.
Further information about the enhancements process in Alma can be found on this page: https://knowledge.exlibrisgroup.com/Alma/Product_Materials/050Alma_FAQs/General/Documentation%2C_Upgrades%2C_Enhancements
Outages & Emergency Contacts
If you experience problems with Alma or QuickSearch, please contact exlibris@rutgers.libanswers.com
If Alma is down, you may use Alma's offline circulation client. This software should already be installed on the desk computers, but can also be downloaded from https://developers.exlibrisgroup.com/blog/alma-offline-circulation/