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LibAnswers Training Manual

About this Guide

LibAnswers

This guide offers instructions, guidelines, and best practices for using LibAnswers.

LibAnswers is an end-to-end online reference platform for answering questions from library users. It includes:

  • Email-based user support
  • Live chat reference
  • Comprehensive reference statistics and reporting
  • Searchable public FAQ knowledgebase
  • Library systems help desk

Contacts

If you experience issues with QuickSearch, please report to the Ex Libris Queue: exlibris@rutgers.libanswers.com

For issues with LibAnswers or LibChat, please contact Ann Marie Latini or submit an RUL Help Ticket. 

Access Standard Answers

These standard answers have been created to help provide a foundation for answering common access services questions: Access Standard Answers

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