PASS@SEBS

Frequently Asked Questions: If you want to start looking up what others have already asked

BEST for short answers, finding a solution to move on or how to continue troubleshooting.
EXAMPLES: finding quick help related to RUL practices, policies, and resources, or finding guidance and instructions on how to proceed and whom to contact, with options to do that.

Chat: There are librarians online 24 hours a day, 365 days a year

BEST for instant answers, brief interactions, short troubleshooting.
EXAMPLES: asking for quick help, locating or downloading full text of a known article, reporting or verifying an error, clarifying  a minor detail, help to decide what database to use, short literature search, etc.

Email: Send questions to a team of librarians and library staff via email. Most questions get a response within 24 hours!

BEST for complex questions, troubleshooting that require access to borrowing records
EXAMPLES: questions on research, collections, and library sessions; troubleshooting requests such as on reserves and library accounts

Direct help from a librarian: schedule a meeting with a subject specialist 

BEST for complex questions, troubleshooting that require more time
EXAMPLES: discussing library instruction for your course, finding resources for your class

Research Guides: Our subject research guides will help you find a wealth of information on your topic

BEST for general overview, orientation, finding basic resources
EXAMPLES: identify databases for a topic, find resources for a paper, check citation styles

Find Library Materials The stuff everyone wants to know how to do!

BEST for finding, accessing, and requesting materials
EXAMPLES: articles, books, data & stats, course materials, and video

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