LibChat Training Manual
About this Guide
This guide offers instructions, guidelines, and best practices for using LibChat.
LibChat is a real-time chat reference platform that is fully integrated with LibAnswers. It provides:
- Support for multiple queues and operators
- Customizable and easy to embed chat widgets
- System and personal canned responses
- Ability to transfer chats to LibAnswers for email follow-up
- Transcripts, user ratings, and statistics reporting
Emergency Coverage & Chat Directory
if we're experiencing higher than normal chat volume or there is an unexpected absence with volume that is higher than the present chat participants can accommodate, please request emergency backup via chat_ref@libraries.rutgers.edu
If you notice an absence and it's not an emergency or if you need to request a schedule change please contact your campus chat coordinator or the chat coordinators group at chat_coordinators@libraries.rutgers.edu
If you'd like to contact others on chat, please see the chat participant directory.
System Contacts
If you experience issues with QuickSearch, please report to the Ex Libris Queue: exlibris@rutgers.libanswers.com
For issues with LibAnswers or LibChat, please contact Ann Marie Latini or submit an RUL Help Ticket.