Accounts for these computers are available to visitors who do not have a current NetID. Detailed instructions are available in the PDF.
Wireless access is available only to those who have a current Rutgers NetID and password. We do not provide guest accounts.
Problems can be reported by phone (732-445-HELP [4357]), email (help@ruwireless.rutgers.edu), or via the web form:
New Brunswick Computing Services Help Desk:
http://www.nbcs.rutgers.edu/helpdesk/hdnew/
Options for reporting problems with wireless are included in a separate box (above).
In general, report problems to your local Unit Computing Specialist.
For emergencies that require immediate attention, please send an email to: iis911call@libraries.rutgers.edu or call IIS at 848-445-5896, press 0 and leave a message. One of the IIS staff members will get back to you within an hour.
Critical problems that require immediate attention include:
a. loss of network support
b. unable to access all online databases
c. unable to connect to the library web pages
For Ex Libris related issues send an email to: exlibris@rutgers.libanswers.com
Examples of Ex Libris related issues include:
a. All staff members cannot log into Alma
b. QuickSearch does not respond with results
Computer Labs run by OIT are located on all the campuses and within each of the 4 main New Brunswick Libraries.
For general information see:
http://rucs-nbp.rutgers.edu/services/instruction/services-labs.php
For locations see:
http://www.nbcs.rutgers.edu/ccf/main/locations/
For hardware and software standards see:
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